Terms of service

What BiteUp is

BiteUp is an online marketplace in Narowal, Pakistan. It connects customers with restaurants that take orders through BiteUp. The restaurant prepares your food, and BiteUp riders deliver it to you.

Your account

• You sign in with your phone number and a one-time code.
• Give us accurate details, and keep your phone and your sign-in code private.
• You are responsible for what happens on your account.

Placing an order

• All prices are in Pakistani rupees (PKR).
• The total you see before you pay includes the food, the options you chose and the delivery fee.
• Each restaurant sets its own menu, prices, opening hours, minimum order and delivery area. BiteUp sets the delivery fee, based on the distance to your address.
• A restaurant can reject an order. You can cancel your order within 60 seconds of placing it. Refunds are explained on the refund policy page.

Payment

• You can pay cash on delivery, or pay online with JazzCash, Easypaisa or a card. Online methods are shown only when the restaurant accepts them.
• For cash on delivery, you pay the rider in cash when the order arrives.
• We may stop cash on delivery for an account, for example after repeated problems with orders.

Delivery

BiteUp riders deliver every order to the address you give us. Be at that address, or reachable by phone, when the rider arrives. Once the rider has picked up your order, the app shows the rider on the map. The rider may ask for the drop-off code shown in your app.

The food

The restaurant is responsible for the food it prepares, including its quality and hygiene, and for the ingredients listed on its menu. BiteUp connects you with the restaurant and arranges the delivery.

Acceptable use

• Do not place orders you do not intend to pay for or accept.
• Do not abuse, threaten or harass riders, restaurant staff or other users.
• Do not try to attack, copy or interfere with the service.
• We may warn, restrict or block an account that breaks these rules.

Limits on our liability

To the extent the law allows, the total liability of BiteUp for an order is limited to the amount you paid for that order. BiteUp is not responsible for losses caused by the restaurant, or by events outside our control, such as road closures or severe weather.

Governing law

These terms are governed by the laws of Pakistan. Disputes are decided by the courts of Pakistan.

Changes to these terms

We may change these terms. The date at the top of the page shows when they last changed. If you keep using BiteUp after a change, you accept the new terms.

Questions

If you have a question about these terms, email ⁨[SUPPORT EMAIL]⁩.