Privacy policy

Who we are

BiteUp is a food delivery service in Narowal, Pakistan. Restaurants in Narowal take orders through BiteUp, and BiteUp riders deliver them. ⁨WALEED SOFTWARE HOUSE⁩ is responsible for the personal information described in this policy.

What we collect

We collect only what the app needs to work:

• Phone number. We use it to sign you in with a one-time code, sent on WhatsApp or by SMS.
• Name. It is shown on your profile.
• Precise location, only while you use the app to set your delivery pin. We do not collect your location in the background.
• Delivery addresses and landmarks you save.
• Your orders: items, notes, the price breakdown and the order status.
• Payment method and payment status. We keep the payment provider's reference for each payment. We do not store your full card number.
• A device identifier and a push notification token, so we can send you order updates.

If you deliver for BiteUp, we also collect your CNIC number and photos of your CNIC, your driving licence, your vehicle details, an emergency contact, and your location while you are on shift, both in the foreground and in the background.

How we use it

• To create your account and confirm that the phone number is yours.
• To take, prepare and deliver your order, and to give the restaurant and the rider what they need for it.
• To work out the delivery fee from the distance between the restaurant and your address.
• To send order updates and refund updates. Riders also get alerts about their shifts and deliveries.
• To keep payment and accounting records.
• To prevent misuse of the service.

We do not use your information for advertising. We do not use an advertising ID, and we do not read your contacts or your photos.

Who we share it with

We share only what each party needs:

• The restaurant receives your order: the items, the notes and the price breakdown.
• The rider who delivers your order receives your name, phone number, address and landmark while the delivery is active. After delivery, the rider sees only your area and landmark.
• WhatsApp and SMS providers receive your phone number, so they can send your sign-in code.
• Payment providers, JazzCash, Easypaisa and our card payment processor, receive the details of the payment. This happens only when you pay online.
• The push notification service, Expo, receives your push token so that alerts can reach your phone.

How long we keep it

• Your account and saved addresses stay until you delete your account.
• A rider's live location is kept only for a few minutes, for the live map. Location history is kept for 30 days and then deleted.
• Orders, payments and accounting records are kept for bookkeeping, as explained in the section on deleting your account.

Deleting your account

You can delete your account from your profile in the app. When you do, we:

• Remove your name and phone number from your account.
• Delete your saved addresses.
• Remove your name and phone number from your past orders.
• Delete your push notification tokens, so that alerts stop on your devices.
• Delete the saved records we use to stop duplicate orders.

Past orders keep their items, totals, delivery address and status, but not your name or phone number. Order and accounting records stay for bookkeeping.

Your choices and requests

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email ⁨[SUPPORT EMAIL]⁩. We may ask you to confirm your identity before we act on a request.

Security

Traffic between the BiteUp apps and our servers is encrypted with HTTPS. Access to personal information is limited to the people and systems that need it for their work, and each restaurant sees only its own orders.

Changes to this policy

We may update this policy. The date at the top of the page shows when it last changed.